Business & Contact Information

Store and trading brand: Vcivik

Website: vcivik.ai

Customer and legal correspondence: zouhairkhatem@gmail.com

Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Hong Kong time, excluding public holidays.

Product sales, order fulfillment, support, returns, and warranty requests are handled under the policies published on this website. Shopify supplies the ecommerce infrastructure but is not the seller of Vcivik products.

Order support

Include your full name and order number when contacting us. Normal response time is within two business days. Never send passwords or complete payment-card information.

Seller verification

The legal business name, company registration information, verified address, telephone number, and payment details used for seller verification must match the information maintained in Shopify, Google Merchant Center, tax records, and payment-provider accounts.